Shipping and returns

RESOFACILE

Things?
Gioielleria De Giorgio offers an Easy Returns service to simplify the process of returning items that you are not satisfied with. You can choose to have your order delivered to GLS locations throughout Italy, or request a home pickup.

Fundamental conditions for requesting a return are the perfect integrity of the product, its packaging, receipt, and any tags. Returns of products that do not meet these conditions will not be accepted.

---

FAQ

How long do I have to return a product?
From the moment your order is delivered, you have 14 days to exercise your right of withdrawal and request a return, in accordance with Legislative Decree 206/2005.

I want to return a product, what should I do?

To initiate the return procedure, you must send a communication to the following address:

assistenza@degiorgiogioielli.com

indicating:

• Order number

• Willingness to exercise the right of withdrawal

Within 24-48 hours, you will receive the operating instructions and, where applicable, the shipping label to attach to the package.

In the case of home collection, the courier will collect the package on the agreed date.
Alternatively, the return can be delivered to an authorized center indicated by our customer service.

How is the refund made?
The right of withdrawal is guaranteed in accordance with Legislative Decree 206/2005. As soon as the returned package arrives at our boutique, it will be inspected. If the products meet the return conditions, the refund will be processed within 14 calendar days. Refund methods depend on the payment method used.

• PayPal : The refund will be made directly via PayPal.

• Credit/Debit Card : The refund will be credited exclusively to the card used for the purchase.

• Bank transfer : you will need to provide your bank details for the refund.

• Cash on delivery : the refund will be made via bank transfer, minus any cash on delivery fees.

• Klarna : The refund will be handled through Klarna according to the service's terms and conditions. If paying in installments, Klarna will cancel or recalculate the remaining installments based on the refunded amount.
  
  

Is the service free?
No, the service is not free but is offered at a flat rate that covers only the costs of picking up the package. This fee is €12.00 and will be deducted from the refund amount for orders under €1,000.00. For orders over €1,000.00, the fee will be assessed based on the value and collection location.

---

SHIPMENTS

Which couriers do you use?

For shipments to Italy, we use different carriers based on the destination and value of the item. For items up to €1,500.00, we generally use express service with delivery within 24/48 hours (72 hours for islands and remote locations).

For particularly valuable jewelry and watches, shipping is done via armored transport service to ensure maximum security.

For shipments to the European Union and non-EU countries, we use UPS international express courier with tracked shipping.

International delivery times vary approximately from 2 to 5 working days, depending on the destination.

How much do shipping costs?

Italy:

• €7.00 for orders up to €58.99

• Free for orders over €59.00

European Union:

• Fixed rate displayed at checkout

• Possible free shipping above promotional threshold

Non-EU countries:

• The cost is calculated at checkout based on the destination
  

Import duties and taxes (non-EU countries)

For shipments to countries outside the European Union, any customs duties, import taxes, or local taxes are the responsibility of the customer, in accordance with the legislation in force in the destination country.

These amounts are not included in the purchase price or shipping costs and, if applicable, will be requested by the courier upon delivery.

What should I do if delivery is delayed?
The estimated delivery date is purely indicative and may vary depending on the destination. However, you will always be provided with a code that allows you to track your shipment and be informed of its delivery. In any case, it is available customer care For any problems, please contact assistenza@degiorgiogioielli.com .